Privacy and personal data policy

By using www.guldager.com, you agree that Guldager A/S processes your personal data and cookies in accordance with the data and cookie policy below. Cookies are used to make www.guldager.com work. Among other things, we use cookies to improve our website.

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Privacy and personal data policy in brief

This privacy and personal data policy is summarized to better inform you as a customer about what personal data Guldager A/S processes and how we process them - personal data is understood as all personally identifiable data. Please read our privacy policy through to get a clear understanding of what data we collect, how we collect it and how we protect your information.

Guldager A/S respects all requests for confidentiality of personal information submitted online and is aware of the need for appropriate protection and safeguarding of all personal information we receive.

If the personal data policy below is not accepted, Guldager A/S reserves the right to reject orders and other inquiries, as failure to accept may result in Guldager A/S not being able to service the relationship as otherwise required by applicable law.

Personal data

Personal data covers any data that can be used to identify individuals, including but not limited to first, middle and last name, age, gender, job title, home or other physical address, email address or other contact information, whether it relates to the individual's private residence or place of work.

Likewise, personal data also includes data such as behaviour, purchase history, financial information, etc., which are all used in maintaining the customer and supplier relationship between customers and Guldager A/S.

What personal data do we collect and process?

You can access www.guldager.com without informing us of your personal data. Upon accessing the website, an ID is issued for your session. This cannot identify you as an individual.

Guldager needs a number of personal data to be able to deal with you and your company, maintain customer relations and market products and services. Certain information is also collected and processed in accordance with legal requirements under the Money Laundering and Accounting Acts.

The following information may be collected and processed when you shop at Guldager A/S:

Email address, first and last name, address, phone number, age, gender, technical details (IP addresses included), behaviour (included: URLs visited, event triggers, actions such as clicks, open rates, log-ins, time on each page, etc.), geographic data and data that may be required to complete a transaction.

Guldager collects and processes information about you when you:

Make a purchase
Send queries, complaints and/or otherwise interact with Guldager
Sign up and/or interact with online marketing materials (including - but not limited to - newsletters, text messages and notifications, ads on third-party websites or similar)
Gives personal data in another way to Guldager A/S

Guldager A/S only collects the personal data necessary to provide a service or product, market services and products or process enquiries.

Guldager A/S does not collect and/or purchase personally identifiable information from third parties.

Please note that billing and bank information is stored in accordance with applicable laws in this area, including the Money Laundering and Accounting Act.

How do we use your information?

We may use the information collected in the following ways:

To personalise your email and website experience through personalised recommendations based on purchase history
To improve www.guldager.com and marketing from Guldager A/S
To better serve you when contacting customer service
To manage competitions, customer surveys, etc.
To handle your orders as quickly as possible
To obtain product and trustpilot reviews
To follow up on enquiries
For general marketing

How do we protect your information?

Our website is continuously scanned for security flaws and weaknesses so that we can eliminate potential data leaks as quickly as possible and make our website as secure as possible. We also scan regularly for malware.

Your personal information is stored on secure networks and can only be accessed by a limited number of employees with rights to this type of information. They are also subject to our internal personal data policy, which safeguards your rights and ensures compliance with applicable legislation in this area.

Who do we disclose personal data to?

Personal data provided at www.guldager.com or by telephone contact will only be disclosed to:

Internal departments
Concerned third parties necessary for the performance of supply, payment and service agreements including debt collection and judicial bodies
Business partners for the purpose of maintaining your account and/or marketing.

In order to provide the best possible experience on Guldager's websites, we keep statistics on how users use the pages. The statistics are only used in anonymised form, for example to see which pages and what content users interact with.

Guldager uses Google Analytics to collect visitor statistics and in doing so passes on IP addresses to Google Analytics. The Google Analytics privacy policy is accepted by visiting www.guldager.com and can be found here : www.google.com/privacy

Guldager A/S and all business partners and suppliers have a data processing agreement in place, which must at all times safeguard the interests of users and customers. These agreements are available at any time upon request.

Where is your personal data stored?

Your data is stored on servers in the Nordic countries. Some personal data is managed by a third party (data processor), which stores and processes personal data on Guldager's behalf in accordance with this data policy and applicable data protection legislation.

If at any time you wish to unsubscribe from our newsletters, please follow the instructions at the bottom of each email. However, if you have problems unsubscribing, our customer service can be contacted via the contact details below.

When you unsubscribe from marketing from Guldager A/S, all commitments you have made to us will be deleted. These cannot be restored, and if at any time you wish to see what we have previously sent you, previous offers or the like, please note that these cannot be restored.

How long is your personal data kept?

In an active customer relationship, your data is kept as long as necessary for us to serve you. If the customer relationship is terminated, your data will be kept for up to two years, depending on the nature of the data. Emails used for marketing are automatically deleted or retained based on your behaviour - If you do not open our marketing emails, your data is automatically deleted after six months.

You can request access to or erasure of your data at any time. For other legislation (accounting and money laundering laws respectively), all transactional data, including contact and company details, are kept for five years.

Data leakage

We take security breaches and data leakage very seriously. In case of suspected data leakage from Guldager A/S internal servers or external partners, a number of initiatives are launched to secure our customers and users as best as possible.

This includes identifying the scope of the potential damage, notifying potentially affected customers and users, notifying the data protection authority, and taking action to try to contain the damage.

If we suspect data leakage from Guldager A/S or its external partners, all parties involved, including the user, will be informed within 72 hours. If you suspect that your data has been leaked from Guldager A/S, please contact us at any time.

Access to information

You can always change your account details and areas of interest, including whether you want us to contact you with offers for goods or services or unsubscribe from newsletters.

You can find out what information we have recorded about you. If you wish to receive a copy of this information, please contact us at: guldager@guldager.com

If you wish to have all data deleted, please contact us at: guldager@guldager.com

Note! Once all data is deleted, it cannot be restored. Data required to be stored by. legislation cannot be deleted on request.

Revision

We continuously review our data processing processes. This policy is updated once a year.
Everyone covered by this policy will be notified annually by email when it is updated.

Contacting, changing and updating the personal data policy

Guldager A/S is committed to complying with privacy legislation on an ongoing basis.

If you have any questions or comments about our data policy or how we use your personal data, please contact us at guldager@guldager.com.